Careers

Contact Centre Operator – full time

Aberdeen

Like to join our team at our modern clinic in Aberdeen? We’re looking for a Contact Centre Operator to handle enquiries and make our patients feel special.

As the first port of call for patients you will be handling enquiries, processing and arranging bookings and working with our fridndly team.

Duties include;

  • Answering all enquiries – calls, web, and emails
  • Providing information to patients and clients
  • Booking and arranging appointments
  • Registering and updating client data
  • Producing activity reports

You will need customer service experience, a great telephone manner and be confident using MS Word and Excel. Knowledge or experience in healhcare would be helpful, but is not essential as you will receive full training.

To apply please send a CV and covering note to recruitment@rochealthservices.com

Clinical Advisory Roles (various specialities) – part time

Aberdeen

ROC Private Clinic has made provisions for funding to support a model of clinician-led integration and transformation across clinical services, research and development.


Each speciality has a budget that includes funding to support this model, recognising that clinicians are working within very busy and increasingly pressured NHS job plans. The Speciality Specific Clinical Adviser will work closely with the Medical Advisory Committee (MAC) as well as Commercial and Operational teams.

As the clinical services develop a range of clinical leadership and management roles to facilitate multidisciplinary-team integration, will be identified, and these are outlined below;


Speciality Specific Clinical Lead, working with ROC’s clinical and management team
to provide and channel clinical expertise, engaging with internal and external
stakeholders


Sub-specialty Working Group Lead, leading on specific priorities identified by each
specialty and providing a channel for sub-specialty expertise and input to ROC


Roles specific to individual projects

Individual Requirements:

  1. Leadership Ability
  2. Breadth of clinical experience
  3. Excellent communication skills
  4. Evidence of working in multi-disciplinary teams
  5. Experience in service development
  6. Understanding of how to ensure their speciality develops within ROC’s vision

For these Clinical Advisory roles, initially please email us with an expression of interest to recruitment@rochealthservices.com

Medical Secretary – Outpatients

Aberdeen

This is a full-time position (40 hours p/week), based in our modern Westhill clinic. The role involves meeting the medical secretarial needs primarily for the Primary Care and Occupational Health Team for the Outpatients Department. Medical secretary experience would be advantageous, and secretarial and administrative skills are essential.

You will be working as part of a team to ensure timely and accurate patient documentation is recorded, distributed, and stored. Adhering to GDPR, Data Protection and Confidentiality Policies.

Skills, Qualifications and Experience:

  • Medical Secretarial:
    • Managing correspondence on behalf of the doctors
    • Audiotyping and / or preparing audio-typed files
    • Liaising with patients and other medical teams on doctors’ behalf; booking appointments/ answering queries as necessary
    • Managing phone and email enquiries on behalf of the doctors
    • Preparing letters and reports based on information within the patient management software or doctors’ advice
    • Managing laboratory and other clinical results
    • Preparing diaries for doctors- ensuring all clinical letters, results and any other relevant paperwork is available
    • Recalls Management
    • Various office administrative duties such as: scanning, copying, printing, mailing etc
    • Booking travel, accommodation, courses or any other professional engagements
  • General Secretarial:
    • Preparing meeting agendas
    • Taking minutes, typing & distributing
    • Following up on actions
    • Dealing with clinical incidents; following due process for escalation and notification
    • Creating and maintaining trackers, databases, process diagrams
    • Administrative reports and clinical/ administrative data auditing
    • Supporting the reception, call centre, operational coordinator, and billing teams as necessary
    • Any other duties allocated from time to time
  • Participate in OP cover / manager on-call rotas including weeknights and weekend shifts (when this becomes applicable).

For a more detailed job description please contact recruitment@rochealthservices.com and to apply, please email your CV and covering letter to the same address.

Registered Nurses – part time

Aberdeen

Our continued expansion means we are currently looking for more healthcare professionals. You will be part of a great team providing a safe, effective, efficient care environment for our patients. You will be working closely with other clinical team members including doctors and HCTs. Opportunities for future development in clinical areas of interest are available and actively encouraged.

Requirements

  • Qualified and Registered Nurse, compliant with all registration and revalidation requirements, Band 5/6 (NHS)
  • BLS/ALS/ATLS certification (updates will be provided)
  • Must be willing to undertake any training as required
  • Good IT skills and proficient user of Microsoft Office packages
  • Self-motivated and able to handle stressful situations
  • Good listener and able to communicate ideas effectively
  • Highly organised, efficient and thorough

Duties and Responsibilities

  • Undertaking vital observations in patients and screening questionnaires
  • Taking blood samples and obtaining iv access
  • Treatment provision (oral, injectable, drips, vaccinations, other as trained)
  • Basic wound management
  • Undertaking independent baseline assessments of patients, whether questionnaires, face to face consultations/ interviews and/ or measuring vital parameters
  • Supervise the HCAs and / or technicians working within the clinical support team
  • Undertake investigations such as ECGs, audiograms, spirometry, drug and alcohol testing, 24Hrs BP, etc
  • Covid 19 testing
  • Chaperoning and assisting in minor surgical / other interventional procedures
  • Infection Control, Clinical Waste Monitoring, Sample handle & management
  • Stock control: medications, vaccinations and clinical supplies
  • Attending clients’ sites for employee’s basic health screening and/or flu vaccinations
  • Maintaining databases and / or creating databases, trackers

This list is not exhaustive and training will be provided in areas that are unfamiliar to you.

Why work for ROC?

  • Be part of a friendly, dedicated team
  • Excellent administrative support
  • Strong commitment to staff safety and health
  • Flexible working hours
  • Competitive hourly rates

To apply please email your CV and covering letter to recruitment@rochealthservices.com 

Healthcare Technician/Phlebotomist – part time

Aberdeen

We are looking for a HCT to work alongside our nurses and administrative staff, ensuring support to the clinicians. In this role you may be required to travel to clients’ sites in the course of your duties.

Duties and Responsibilities

  • Phlebotomy
  • Basic clinical observations
  • Undertaking a variety of clinical investigations (ECGs, audiometry, D&A testing, spirometry, etc)
  • Sample collection (urine, swabs, sputum etc)
  • Sample Handling – preparation of samples before dispatch to laboratory + dispatch as necessary
  • Covid Testing (swabs, skin prick, phlebotomy) for occupational health purposes
  • Point of Care Testing (Variety of)
  • Clinical Cleaning and maintenance checks
  • Ensuring rooms are stocked with relevant supplies
  • Chaperoning
  • Assisting in minor procedures as trained
  • Undertake inventory of supplies

To apply please send a covering letter and CV to recruitment@rochealthservices.com

Front Of House Receptionist- part time (20-30hrs p/week)

Aberdeen

Our Front of House Receptionists work alongside our clinical, secretarial, billing, and operational staff. The key function of this role are to ensure that all patients receive a first-class service, every time.

Duties and Responsibilities

We are looking for excellent customer service and organisational skills, as you will be responsible for a delivering a smooth, friendly patient journey from arrival to exit. This involves working closely with our clinical, secretarial, billing, and operational staff. Duties include;


• Opening/Closing of the Outpatients building
• Distributing of diaries for the next day and placing in appropriate rooms, emailing of diaries to visiting clinicians
• Welcoming patients into the building, handing over forms/ kits as appropriate
• Liaising with team members to ensure patients receive appropriate information
• Offering information on services and facilitating the booking of return appointments
• Scanning, Faxing, updating electronic or paper files and general administrative duties
• Liaising with onsite contractors, delivery drivers, couriers, patients, or clinicians
• Undertaking Fire Safety Checks
• Supporting other teams as required such as secretarial, administrative, billing and
operations

To apply please send a covering note and CV to recruitment@rochealthservices.com

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