I have had tests, how will I receive my results?
Results will be emailed to you by our administrative team. In order to obtain an interpretation and advice on future course of action, you may book a follow up appointment and the usual charges will apply. Alternatively, you may choose to have interpretation and advice emailed to you or discussed over the telephone with the doctor. Please see our fee section for further information.
What if I need a prescricption?
If your ROC GP prescribes medication during the consultation this is included in the consultation fee If you require a prescription outside of the consultation, this will be charged at a fee of £50. If you require a prescription for a medical issue for which you have not been assessed for by your GP, you may be required to book in for a 15-minute consultation to discuss this. This will incur a standard 15-minute consultation fee, inclusive of the prescription.
What if I need further treatment?
If it is recommended that you require further treatment, our GPs will be able to offer you the best advice and options available. Referrals can be discussed with our GPs during initial consultations, follow up consultations or via email/telephone correspondence. Referral letters incur a charge of £50.
Do you offer home visits?
On some occasions our GPs will be able to arrange to visit you outside of the clinic, either at your home or place of work depending on what is required. The cost of the visit will depend on the time taken to complete the consultation plus any travel time to and from the requested location.
Do I need a chaperone/will one be offered to me?
ROC Clinic offers a chaperone service for all intimate examinations. Please speak to a member of staff if you would like a chaperone during your appointment.
Can I use my insurance to cover my appointment?
Many international policies and some American policies will cover GP and primary care appointments. Unfortunately, however, most UK insurance policies will not cover general practice or primary care services. You are advised to check your individual level of cover with your insurer before booking an appointment. For some insurance companies we will be happy to bill to them directly for your treatment. For other companies and plans we will ask that you pay the bill on the day of your appointment and claim back from your insurance company. Please check with us in advance of your appointment what your options are. If you are an expat living in the UK and unsure how to best navigate our healthcare system, you can find our Expat’s Guide to Healthcare in the UK here.
I live outside London/Aberdeen. Are remote consultations available?
Though our clinicians prefer face-to-face consultations to ensure the best quality of care, we appreciate that sometimes this is not an option. Most of our clinicians are able to offer telephone or Skype consultations. Please check with a member of staff if this is available for your required service.
What if I need an out-of-hours appointment?
At present we do not offer an out-of-hours service at ROC. If you are in need of an urgent appointment out of hours, we would advise that you visit your local A&E department or primary care facility. Please click here for further information about our VIP service.
What is the cancellation policy?
We understand that there are times when patients cannot make appointments due to emergencies or urgent obligations. As our clinician time is valuable, we operate a strict 24 HOUR CANCELLATION POLICY on all appointments. You will be charged a cancellation fee in accordance with the appointment booked if you cancel your appointment with less than 24 hours’ notice (Mon-Fri, excluding closure days). If you fail to attend, you will be charged the full appointment fee. Insured patients are liable themselves for these fees.
How can I pay?
We accept payment by cash and all major credit and debit cards other than American Express. Unfortunately we do not accept cheques at the present time. All payments are due at the time of consultation. If you are booked in for a phone/Skype consultation, for some specialist consultations we will ask for you to settle the bill in advance. At other times, we will take payment over the phone at the end of your phone consultation with the GP.
How may I leave feedback?
To ensure we continue to provide the best standards of patient care, we welcome all feedback. If there comes a time when we have failed to meet your expectations and you wish to make a formal complaint, this will need to be addressed in writing to the Practice Manager and we will follow our internal Complaints Procedure. You may find a copy of our Complaints Procedure here.
Does the clinic offer disabled access?
Yes, the building offers disabled access.
Does ROC offer a translation services?
If you require a translator ROC can organise this for an additional fee. Please note that in order to organise this we will require advance notice. Please ask for more information when booking.