What are the fees?
I have had tests, how will I receive my results?
What if I need a prescription?
If the doctor prescribes medication during the consultation this is included in the consultation fee.
If you require a prescription outside of a consultation you will be charged a repeat prescription fee.
If you require a prescription for a medical issue for which you have not been previously assessed, you may be required to book in a consultation to discuss this. This will incur a consultation fee, inclusive of the prescription. The length of the consultation may vary.
What if I need further treatment?
If it is recommended that you require further treatment, our doctors will be able to offer you the best advice and options available. Referrals can be discussed with the doctor during initial consultations, follow up consultations or via email/telephone correspondence.
Referral letters incur a charge.
Do you offer home visits?
On some occasions our doctors will be able to arrange to visit you outside of the clinic, either at your home or place of work depending on what is required. The cost of the visit will depend on the time taken to complete the consultation plus any travel time to and from the requested location.
Do I need a chaperone/will one be offered to me?
ROC Clinic offers a chaperone service for all intimate examinations. Please speak to a member of staff if you would like a chaperone during your appointment.
Can I use my insurance to cover my appointment?
I live outside London/Aberdeen. Are remote consultations available?
We offer video consultations for most appointments. Please enquire at the time of booking.
What if I need an out-of-hours appointment?
At present we do not offer an out-of-hours service at ROC.
If you need an urgent appointment out of hours, we would advise that you visit your local A&E department or primary care facility.
Please click here for further information about our VIP Care Programme that offers out of hours assistance.
What is the cancellation policy?
We understand that there are times when patients cannot make appointments due to emergencies or urgent obligations.
As our clinician time is valuable, we operate a strict 24-HOUR, BUSINESS HOURS CANCELLATION POLICY on all appointments. Some appointments may have a longer cancellation policy and your confirmation email will detail this.
If you fail to attend, you will be charged the full appointment fee. Insured patients are liable themselves for these fees.
How can I pay?
All payments are due at the time of consultation or before the consultation or the service takes place. You will be advised of this at booking.
Payment may be taken over the phone, be made in person on the day by card or paid via a unique link sent to you before the appointment. This is included in the invoice.
How may I leave feedback?
Does the clinic offer disabled access?
Yes, our clinics offer disabled access.
Does ROC offer a translation services?
If you require a translator ROC can organise this for an additional fee. Please note that in order to organise this we will require advance notice. Please ask for more information at booking.